FAQ

Where is xChangeBet.com located?

xChangeBet.com is located in Manila, Philippines and is fully licensed by the PAGCOR to accept wagers in the locations or internet.

How do I open an account?

Opening an account is fast and easy. Just complete the Sign-Up form with your valid personal information supported by any valid government issued identification (listed on the sign up drop down section).You can choose your own password, but your pin will be given to you. By phone, simply call

Each identification document is sent as a separate image. Image should be CLEAR, taken in good light and easily recognizable. Same goes with the picture on the ID.

For example: torn, blurred or water damaged documents won't be accepted. It’s important that the image is not obstructed or covered in any way. Photo Captured images are preferred; however we can accept scanned copies.

Verifying your age and identity is a requirement of the PAGCOR.

How much does the membership cost?

ZERO, xChangeBet.com doesn't charge and will not charge any membership fee EVER.

How old do I have to be to use your service?

You must be at least 21 (Twenty one) years old to use our services.

Is my personal information secure and confidential?

xChangeBet.com strives to ensure the integrity and security of its client's personal information by using the most advanced security technology available. We have a secure internet infrastructure designed to protect us against any network attacks. Our clients can be confident that any transaction you make online, as well as your personal data, will remain completely confidential. Account Security: xChangeBet.com keeps records available upon request for every transaction and wager made for a period of not less than 90 days. Any and all information requests may be sent to ccasia@betcris.com. Customer Information: xChangeBet.com collects no personal information that does not pertain to the purpose of providing customer service. We strive to safeguard all personal information in an accurate and complete format and will not ever use it for any other purpose without your prior consent. There will never be any sale or trading of personal information provided to us by the customer, including addresses, email, and phone numbers.

How do I collect my winnings?

Payouts are processed in the sites/venues.

Cashiers/Counters will ask you to provide and present your valid personal identification for payouts to ensure that your money will only be withdrawn by you, the account holder. Strictly NO ID NO PAYOUT POLICY.

What are the hours of operation?

xChangeBet.com wagering and customer service is open 24 hours a day, 7 days a week, 365 days of the year.

What sports can I wager on?

xChangeBet.com offers wagering on all major sporting events, including Football, Basketball, Baseball, Hockey, Soccer, Tennis, NASCAR, Golf, Horse Racing, Boxing, Rugby, Formula 1 Racing, and much more. We also offer wagering on Politics, Academy Awards, Grammys, Reality TV shows, and much more. For a complete listing of what sports are currently available for wagering, see our Betting Lines.

What types of wagers does xChangeBet.com offer?

xChangeBet.com offers the widest variety of wager types and propositions including: Wagering Types: sides, totals, parlays, futures, and more.

  • NFL Wagering: 1st & 2nd Halfs, Quarter lines, team totals, propositions.
  • NBA: 1st and & Halfs, Quarter lines, team totals, propositions.
  • NHL: Canadian line, puck line, money lines, period lines.
  • MLB: 1st & 2nd Halfs, run lines, reverse run lines, propositions.
  • NCAA: 1st & 2nd Halfs, quarter lines, team totals, propositions.
  • Golf: pick the winner, match-ups, stroke lines, propositions.
  • Boxing: over or under, pick the round, decision propositions.
  • Tennis: individual odds to win, match-up odds.
  • Nascar: pick the winner, match-ups, top three, propositions.

What is the minimum and maximum wagers allowed?

xChangeBet.com caters to recreational players and high rollers alike. Our minimum wager is P100. Higher limits than regular ones, for our high-end clients, are routinely made upon request.

Is there a minimum amount required to open an account?

There is no minimum.

What currencies can I use to fund my account?

Philippine Peso.

How do I deposit funds into my account?

xChangeBet.com uses site operators and cashiers to load your account. All you have to do is present your account name and valid identification (which you have submitted during your sign up). Cashiers may ask account holder to verify personal information for deposits

Is gambling on the internet legal?

xChangeBet.com is fully licensed by PAGCOR to accept wagers over oursite terminals and location.

Do I have to pay taxes on my winnings?

xChangeBet.com does not, and will not, provide any details regarding your xChangeBet.com account to any third party. It is completely your decision to declare winnings or losses to the proper authorities in your tax jurisdiction.

What is the Rollover?

In any deposits made on any account we require 1 rollover of the total amount of money deposited before any payout shall be made. Simply mean that amount deposit should be played by the account holder before any payout request would be made.

If I have a question that is not answered in the FAQ, what should I do?

Simply call toll free +63 917 677 7764 to speak with a courteous customer service representative or email **SITESHORTNAME** Customer Service (ccasia@betcris.com) with any of your questions.

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Do you offer rebate?

The casino offers what we call a “Casino Courtesy Token”. It will be given every Wednesday, based on weekly net losses of $200 or more. Week will go from Monday to Sunday for this purpose. This token will be given only upon customer request.

Do you offer any free games?

One of the balances you will see listed in your Blackjack Tournaments lobby is the “Play Money” balance. This balance has no monetary value and it is used for playing in the games found on the “FREE Games” tab of the lobby. The “Play money” games are there for testing out our game, practicing, and entertainment in general. Although you cannot earn any real money by playing the free games, you definitely can earn Victory Points if you win on the “FREE Games.”

Where can I see my casino bonuses?

You will be able to look at all the information regarding the Bonus, including the rollover at a new tab called “BONUS PLAY”, which appears when clicking on the “CASINO” tab and once it is credited.

What is the Rollover?

Casino Rollover is much different than in Sports. Instead of wagering you need to place the money in action, to be more specific if you bet $5 and you win and lose and so on, that movement is what we call the "place in action", this is the reason why it makes the rollover easier and faster to complete. If you lose the money before the rollover is completed, it won't count anymore, meaning the rollover has been met.

How do I remove Chips from the Craps table?

To remove place bets you must hold the shift tab and click on the chips

What is a Casino Leaderboard Contest?

At this Leader board contest you will have the opportunity to play 50 hands and/or 1000 credits. Once you complete either of both, if you wish to continue playing another 50 hands, you will be able to make a rebuy at the yellow button found where you find the Scoreboard.

Where can I find my Casino Leaderboard Contest entries?

In order to find the entry for this tournament all you need to do is click on the “CASINO” tab first and then on the “LIVE Blackjack Tournament” tab. Once you are there you are going to see a green button that says “PLAY NOW”. Just click on this button whenever you are ready to play.

I got disconnected from a Live Blackjack tournament what do I do?

When a player is disconnected from the blackjack tournaments, the system will continue betting for that player in a conservative fashion until that player returns. The system will bet minimum, hit on 11 or less, and stand on 12 or higher. If the player is able to log back in before that table ends, then he will be able to pick up the game in progress and continue betting.

I can’t see the Casino Leader board Contest and/or Live Blackjack Tournaments?

At the moment both products are offered just for USD only, however you can play on any of our casino table games on your current currency.

Where can I find the $750 VIP Freeroll?

Please click on the CASINO tab and then on the LIVE BLACKJACK TOURNAMENT tab. You will be able to see a green button that says LOBBY. By clicking on it you will be entering the Network. Once you are in the Network, you will be able to find the “$750 VIP FREEROLL” when clicking on the” Multi Tournament ” tab. Please remember to be there 10 minutes before 7pm EST, otherwise you could lose your seat and be disqualified from the tournament.

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How do I register for the BetPoints™ rewards program?

Simply open an account with xChangeBet.com and you are automatically registered for the program. Everyone starts at the Gold Membership level. You will start earning BetPoints™ when you open your account, however, you will only be able to use them once you have made a one-time, qualifying minimum deposit of $300 USD or the equivalent in other currency.

Is there a registration fee?

No, there isn't.

What are the conditions for membership?

TYou must have an account registered with xChangeBet.com and be in good standing. In addition, management may determine, at our sole discretion, that your account is not eligible depending on the type of play. Only accounts considered to be “recreational” will be allowed to participate.

Does my account have to be in USD in order to participate?

No, all the currencies xChangeBet has in its registry area are eligible.

When do I start earning points?

You will start earning points as soon as you place your first wager on sports, casino, or poker. You earn points for every wager placed in the account from the date of sign-up.

Where can I see my points?

Log in to xChangeBet.com and your points will appear automatically.

Can I transfer my BetPoints™ to my friend’s account?

No. BetPoints™ are non transferrable.

How often are my points updated into my BetPoints™ rewards account?

All points earned through sports and casino plays are updated on a daily basis at 12:00am midnight PST and added daily. Points earned through poker play are added daily, but lag 72 hours.

Where can I see my membership level status?

Log in to xChangeBet.com and your level is displayed automatically in the BetPoints™ area.

How do I redeem rewards points for cash or merchandise?

Login to your betting account and click on BetPoints™. Then choose from the categories of Cash Back and Sweepstakes. After choosing the category, you must put in the quantity desired and then click add to cart button. From here you must confirm your orders by clicking on the checkout button.

How long does it take for my rewards orders to be processed?

When redeeming points for cash back, your account will be updated immediately.

Which countries does the xChangeBet loyalty program cover?

It applies to all countries currently in the registry section with the exception of the United States of America and its territories.

How do you calculate BetPoints™ in a parlay wager when selecting (bets in soccer, hockey, tennis, golf, NASCAR, boxing, handball, volleyball, futures)?

Example: $100 - 3 team parlay with 1 soccer selection. If all 3 selections are valid, you would receive $100 USD x 2 = 200 BetPoints™. However, since there is a soccer selection in this parlay, the client will be given: $100 USD x [(number of BetPoints™ for selection 1 + number of BetPoints™ for selection 2 + number of BetPoints™ for selection 3) / total selections of the parlay wager] x 2 = $100 x ((1+1+½) /3) x 2 = 166.66 BetPoints™

How are BetPoints™ calculated in a parlay wager when selecting (money line bets in NFL and NCAA American Football, NBA and NCAA Basketball, as well as money line bets, over/under and spread in Mexican Baseball.)?

Example: $100 USD – 3-team parlay with a money line bet on NFL Football. If the three selections are valid, you would receive $100 USD x 2 = 200 BetPoints™. However, since he selected NFL Football in this parlay wager, the client is awarded: $100 USD x [(number of BetPoints™ for selection 1 + number of BetPoints™ for selection 2 + number of BetPoints™ for selection 3) / total selections of the parlay wager] x 2 = $100 x ((1+1+0) /3) x 2 = 133.33 BetPoints™ os por la selección 2 + número de BetPoints™ otorgados por la selección 3) / en el total de selecciones de la apuesta combinada] x 2 = $100 x ((1+1+0) /3) x 2 = 133.33 BetPoints™

Until when can I redeem my BetPoints™?

After 8 months of inactivity, you will drop 1 status level. An account is considered inactive if no deposits or wagers have been placed. BetPoints™ become void after one year (12 months) of account inactivity. After this period your BetPoints™ will be zeroed out. If you have additional questions please forward them to BetPoints@xChangeBet.com

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