xChangeBet.com is a company that offers online sports betting, using real money. This document defines the Terms and Conditions that apply to all monies and wagers accepted by xChangeBet.com (the "Website") and on any website powered by xChangeBet.com.
It is your responsibility to make yourself aware of the terms upon which your payments are accepted. Irrespective of this, the onus is still on the customer to keep abreast of any changes. We consider these terms to be fair. Should you need any advice regarding these or any other part of our service, please contact us in the interests of both our customers and xChangeBet.com; please note that all telephone calls are recorded on security tapes.
All materials contained or distributed in this website (the "Materials") are either owned by or licensed to xChangeBet.com. xChangeBet.com and licensors retain all rights to the Materials, including, but not limited to all odds, lines, content, images, copyright, trademark and other proprietary rights, however denominated.
Except for downloading one copy of the Materials on any single computer for your personal, non-commercial, home use, you must not reproduce, prepare derivative works based upon, distribute, perform or display the Materials without first obtaining the written permission of xChangeBet.com.
Materials must not be used in any unauthorized manner.
BY USING THE WEBSITE, YOU ACKNOWLEDGE YOUR AGREEMENT TO THIS TERMS.
The xChangeBet.com Terms and Conditions as published on this website, use English as the prevailing language. Translations into other languages are made as a service and are made in good faith. However, in the event of ambiguity between the English version and a translation, the English version has priority over any translation.
xChangeBet.com is a brand managed by IEST and powered by Betcris.
Philippines law applies to these Terms and Conditions.
All winnings are subjected to a 7.5% service fee in compliance with PAGCOR regulatory guidelines.
Upon successful application all customers will receive an email to the registered email address for account activation. All accounts must be activated through this email. If this is not completed, xChangeBet.com reserves the right to suspend all activities on the account until the account details are verified. It is not possible to participate in any manner in the services and products offered by xChangeBet.com if the customers do not have an active and valid account.
xChangeBet.com holds the right to suspend an account without previous notice and at any moment under its sole discretion. Upon suspension a customer must contact the Customer Service Department in order to determine the reasons of the suspension.
The customers have the right to close their account at any time. To do so, they must contact the Customer Service Department and request it. If there are funds available in the account, these will be transferred to the Customer via the best possible way; any commissions raised by this transaction should be covered by the Customer. In the event that the customer might want to come back to xChangeBet.com, this same account will be re activated. A customer can only have one account. xChangeBet.com can also terminate an account at any moment without previous notice and / or justification at its sole discretion.
An account belongs to the person that opened it; thus, the information stated in this account should correspond to this person. An account cannot be transferred, sold or acquired by a third party. When a situation like this is detected, all the accounts involved will be placed under temporary suspension and data verification process.
The transfer of funds between individual accounts is strictly prohibited.
Online Phone Betting (WAP)
Access to the WAP application or online betting is not available for the customers. All bets need to be placed at the website provided for this purpose.
Deposits / Withdrawals
xChangeBet.com uses site operators and cashiers to load your account. All you have to do is present your account name and valid identification (which you have submitted during your sign up). Cashiers may ask account holder to verify personal information for deposits.
Sports Betting Limitations
We reserve the right to refuse or limit any wager(s) at our sole discretion for any reason whatsoever. In circumstances where a stake is deemed to be or is declared void by us at our discretion, any sum deducted from your account with respect to that stake or wager shall be credited back to your account. Wagers shall only be valid if accepted by our server and subject to the Agreement. Until acceptance, no communications from you shall be binding on us and all information displayed on this site constitutes an invitation to play only. Malfunction (whether on a Website or your equipment) voids all pays and plays. Should we determine to waive a rule in the interest of fair play to you, it shall only be for that instant and shall not set a precedent for the future.
In the case that an odd, line or handicap are incorrect because of an error, mistake or system failure, any wager placed in this line will be automatically considered void.
xChangeBet.com reserves the right to void any winnings that were obtained as a result of hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a Website system malfunction all bets are void.
Availability of Offers
All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, etc), and shared computer (school, public library or workplace). xChangeBet.com reserves the right to withdraw the availability of any offer or all offers to any customer or group of customers.
xChangeBet.com reserves the right to reclaim all bonuses awarded and any winnings accrued if customers are found to be tampering with or abusing any aspect of a xChangeBet.com promotion or bonus. Where there is evidence of a series of bets placed by a customer or group of customers, which due to enhanced payments through promotional offers results in guaranteed customer profits irrespective of the outcome, xChangeBet.com reserves the right to ignore the bonus element of such offers and settle bets at the correct odds. xChangeBet.com further reserves the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us crediting any bonus, free bet or offer to their account.
All xChangeBet.com offers are intended for recreational players and xChangeBet.com may in its sole discretion limit the eligibility of customers to participate in any promotion.
Support, Disputes and Complaints
Customer Support is available if a Customer experiences any difficulties. Customer Support can be reached by email on support@xChangeBet.com.
The current balance and transaction history of the account may be viewed at any time. Should there be any claim or dispute arising from past or current transactions please contact the Customer Service Department. If we are unable to settle the dispute we will refer the dispute to a suitable arbiter, whose decision will be final subject to full representation given to all parties involved.
Any dispute relating to the provision of the games and the validity, performance and construction of the present agreement relating to the games shall be exclusively solved in terms of the Philippines Law. Where recourse to the Courts of Law is necessary, Philippines courts shall have exclusive jurisdiction.
xChangeBet.com will endeavor to resolve all disputes in a timely and responsible manner; however where a dispute remains unresolved by both parties arbitration may be sought as described above. If after this process a matter still remains unresolved a dispute may be brought to PAGCOR.
A valid customer has the right to bring any dispute to PAGCOR, if it is not properly resolved or answered by xChangeBet.com. This will be done within a reasonable amount of time and under a valid cause. In order to do this a customer can refer the matter to PAGCOR.
xChangeBet.com is not a financial institution and thus any deposits made into your account are not due any interest payments on the deposit(s) whatsoever.
xChangeBet.com does not provide advice to Account Holders regarding tax and/or legal matters.
Account Holders who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors and/or authorities in the jurisdiction in which they are domiciled and/or resident.
Account Holders are strictly prohibited from using xChangeBet.com and it systems to facilitate arbitrage through Currency Exchange transactions. Where xChangeBet.com deems that an Account Holder has deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Account Holders balance without warning or notification.
Licensing and regulatory bodies
xChangeBet.com is authorized by PAGCOR to accept to accept sports bets in the Philippines.
All applicants must be over 21 years old to register with xChangeBet.com. We reserve the right to request proof of age from any customer and suspend the account until satisfactory documentation is filed. It is your responsibility to ensure that the laws in your state / country allow you to play using the online service before registering. Please read the section on competition, in this document.
Completeness and accuracy of account information
All information provided at registration on the website must be accurate and complete in all aspects. xChangeBet.com reserves the right to initiate a verification procedure at any time by contacting you via email asking for support documentation.
Customers must keep their registration information updated. Any changes to the information must be reported to the Customer Service Department as soon as possible.
Uniqueness of an Account
Customers can have only one account. If the customer uses more than one account, the accounts will be suspended until the details and account balances are confirmed and consolidated. Once completed, all other accounts shall be closed and only one account shall remain active.
Confidentiality of the password
xChangeBet.com allows all customers to choose their own password combination. We request all customers to keep this information secret. All transactions made from your account will be accepted, as long as you provide your username and password correctly.
xChangeBet.com is not responsible if the password is revealed or acquired by a third party and said third party uses the information in a malicious manner.
To be eligible for services and products offered by xChangeBet.com, customer must provide the following information:
- First and Last Name
- Password to be used
- Secret Passphrase
- Valid E-Mail
- Exact Address (Country, State, City, Street)
All customers shall receive an e-mail to activate the account. All accounts must be activated through said email. If this is not completed, xChangeBet.com reserves the right to suspend all activities on saidaccount until details are verified.
Document v3.7. (October 27, 2010)